Refund policy

You have 14 days from the arrival date of your item to notify us of your wish to return the item. You will have a further 14 days to send your item back to the brand partner after receiving your returns label from Collagerie. The returns period will expire 28 days from the day on which you first received the goods. 

To exercise the right to return items, you must inform us of your decision to return items by emailing CUSTOMERCARE@COLLAGERIE.COM.

If you return an item, we will reimburse you for the full price you paid for this item. Our refund policy does not cover the cost of your outgoing shipping costs. Collagerie offers free return labels for all UK-based addresses. We will not process a full refund on the following conditions: 

  • where the goods are received by the brand partner without tags, in a used or non-resalable condition; or
  • the goods have been made to order;
  • bespoke, personalised or perishable items;
  • certain undergarments, swimwear and beauty products as stated on the relevant product pages at the time of purchase
  • The goods were final sale, as stated on the relevant product page at the time of purchase

(A "Refund")

We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will send you the refund without undue delay, and no later than 28 days after the day the Partner you are returning goods to confirms receipt of the returned item.

We will make the refund using the same means of payment as you used for the initial transaction. If you have received goods you must send back the goods to the Partner without undue delay and in any event not later than 28 days from the day on which you communicate that you wish to return the goods. The deadline is met if you send back the goods before the period of 28 days has expired.

We will only provide pre-paid return labels for returns from United Kingdom based-addresses.

Please note that your return and refund rights if you return any items will depend on the type of items purchased, whether they are damaged or defective, how we are performing the contract, when you decide to return any items and the Partner's returns policy.

Our Partners are likely to reject goods t have been returned worn, damaged, used, without tags or original packaging. Certain categories of goods such as undergarments, swimwear and beauty products may be non-returnable.

Please note that you will be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.